Returns & Cancellation
While we hope you love your purchase as much as we love our products, if for any reason you have had a change of heart we will aim to help you as best as we can.
Returns & Cancellation
Customers will have 14 days from date of purchase to return unwanted items at the customer’s expense (we suggest using a tracked service in case the returned item goes missing in transit).
The returned item needs to be returned in its original condition and packaging to be eligible for a refund.
*Please note no refunds for wallpaper and fabric as these are all made to order.
Refund Policy
*Please note no refunds for wallpaper and fabric as these are all made to order.
Once the item has been inspected we will issue a refund excluding our shipping costs to your original payment method. Processing times can vary between card issuers and banks.
Please note that items that have been personalised or bespoke as well as standard printed wallpaper and fabric purchases are non refundable
- Cushions sewn in a specific colourway/size (not available in current collections)
- Lampshades sewn in a specific colourway/size (not available in current collections)
… are all non-refundable.
Sale items, face masks and samples are non-refundable.
Faulty or damaged items
All Tatie Lou products are made with the greatest of care and attention. If, however, you receive a faulty or damaged product, we will:
- issue a refund
- offer a discount
- or send a replacement
Customers will need to email louise@tatielou.co.uk within 7 days of receiving the faulty/damaged product. You will need to provide us with photographic evidence for us to deal with the issue.